Frequently Asked Questions (FAQ)

Table of Contents

1. What are the times for check-in and check-out?
2. How does late check-in work?
3. How does early check-out work?
4. What is the key deposit for?
5. Why do you have a 2-week+ cancellation policy?
6. What hours are available for guest concerns?
7. Do you allow pets?
8. Do you allow children?
9. Do you have internet access?
10. What amenities does your hotel offer?
11. Do you serve breakfast?
12. Do you allow smoking?
13. What is there to do in Bandera?
14. Are you Biker-friendly?
15. Are you handicapped-accessible?

1. What are the times for check-in and check-out?

Check-in is at 4pm.  If you arrive before 4pm and your room has already been cleaned, we’ll be happy to check you in early.  Check-out is at 11am.

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2. How does late check-in work?

Front desk staff is generally on property until 6 pm weeknights and 8 pm Friday and Saturday nights.  Our restaurant staff is able to check you in until closing time, which is 9 pm or 10 pm. If you know you will be arriving later than 9 pm, please contact us so that we can arrange to leave keys for your arrival.

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3. How does early check-out work?

Just put your room key in the key dropbox, located in the main hotel entry breezeway.  Your key deposit will credited back to your credit card.

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4. What is the key deposit for?

We still use old-fashioned keys for our rooms, and they have a tendency to walk out in folks’ pockets.  So we charge a $10 deposit.  After you check out and the key is turned in, we credit the $10 deposit back to your credit card.

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5. Why do you have a 2-week+ cancellation policy?

We are a small hotel in a small town, and we might have trouble filling a last-minute cancellation.  By holding a reservation that you later decide to cancel, we may have turned away other guests wanting a room.  This is not an unusual policy for small innkeepers.  Be sure to review our policies page.

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6. What hours are staff available for guest concerns?

Front desk staff and housekeeping are available from 8 am until 6 pm. 

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7. Do you allow pets?

We allow dogs under 50 lbs with a $100 damage deposit.  This deposit is fully refundable if the room is not damaged or soiled by your pet.  As a courtesy to future guests, we ask that you not allow your dog on the bed.

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8. Do you allow children?

Yes, children are welcome!  We regret that we don’t have rollaway beds or cribs, however.

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9. Do you have internet access?

In keeping with our rustic theme, our property does not have internet access for guests.  In emergency situations, we can check email for you on a hotel computer.  But remember, the idea is to get away from all that!

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10. What amenities does your hotel offer?

THEME ROOMS: We are a rustic hotel, so we offer just the basics – shampoo, soap, towels.  We fudged a little and put cable TVs in the rooms, but we don’t have hairdryers, irons, clock radios, or refrigerators.

CASITA: This room also has a coffeemaker with complimentary coffee.

CASUITA:  The kitchen area has a small refrigerator, sink, microwave and coffee maker with complimentary coffee.

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11. Do you serve breakfast?

We generally provide complimentary hot coffee on Saturday and Sunday mornings. We can recommend a few places in town where you can get a full breakfast.

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12. Do you allow smoking?

The interior rooms of our property are all non-smoking.  This includes hotel rooms, cantina and restaurant.  However, guests are welcome to smoke outside.  There are ashtrays located outside the guest rooms for your convenience, and our cantina and restaurant both have outdoor seating that accommodates smokers.

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13. What is there to do in Bandera?

Please see our pages on things to do in Bandera and in the surrounding area. 

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14. Are you Biker-friendly?

We are a biker-friendly place;  all the bikers we’ve met have been fun, polite folks.  Bikers like to stay here since it’s such a pretty drive getting here and You can park your bikes right on Main Street to show them off, or you can park them inside our courtyard gates for extra security.

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15. Is your property handicapped-accessible?

Our property was built in the 1940s, well before buildings were designed according to ADA guidelines.  So our property is not recommended for those with disabilities.  If you have specific concerns about a stay here (stair climbing, etc.) please contact us for information.

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